Opening Signed Document

[UnitedFire]

Every time I open a signed document Nitro crashes.  I am running 13.9.1.155.   I have complete removed and re-installed NitroPro and it still crashes.

[Allain Umailin]

Hello @UnitedFire,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

Also, we would love to have a sample file so we can perform some tests on our end.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you.

[brody nienow]

On 2/19/2020 at 3:20 AM, UnitedFire said:

Every time I open a signed document Nitro crashes.  I am running 13.9.1.155.   I have complete removed and re-installed NitroPro and it still crashes.

Having the same issue with the nitroPro. May be it is a glitch.

[Allain Umailin]

Hello @brody nienow,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features.

Lastly, could you please provide the serial number of your Nitro Pro program? This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.