Jump to content
Sign in to follow this  
JBarlow

Can't insert new file

Recommended Posts

JBarlow

I can now only insert a new file into a document if that file (the one I want to insert) is opened. When I try to insert, an error pops up that says "1 of 1 files corrupted or with bad format could not be added:<file name>".  If I then go to the file and open it, it will open fine 100% of the time, so it does not seem corrupted. It does this every time, with every file I try to insert.

Has a setting accidentally been changed in my program somewhere or is this some new feature? Using Nitro Pro 12

Share this post


Link to post
Share on other sites
JBarlow

I'm still having this issue as are two other computers in our office. Could I please get a response?

Share this post


Link to post
Share on other sites
AllainU

Hello @JBarlow,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro 12.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-A sample files (with sensitive information extracted) you are working so I can replicate it on my end. 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
JBarlow

It started happening a week or so before my original post, so moderately new. It never did it before and I haven't updated Nitro recently. Our Windows updates are automatic or handled by IT, so I'm not really sure about that relationship. But like I said before, it's happening to at least 3 of our computers, so it's not just an isolated event on my own computer and happens with any pdf I try to insert. 

I'll send the rest of the info via PM

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.