dattaway@agiainc.com Posted February 27, 2020 Report Share Posted February 27, 2020 Very Frustrated at this point. I just bought Nitro Pro and can't get it to work. I need help with this. A phone call would be best. Link to comment Share on other sites More sharing options...
dattaway@agiainc.com Posted February 28, 2020 Author Report Share Posted February 28, 2020 After Activating, I'm unable to use the product. I can't get it to become the default. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 28, 2020 Official Nitronaut Report Share Posted February 28, 2020 Hello @dattaway@agiainc.com, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions). In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 28, 2020 Official Nitronaut Report Share Posted February 28, 2020 Hello @dattaway@agiainc.com, Are you having issue converting documents to PDF or you are just unable to set Nitro Pro as the default PDF program? If the latter, please use the steps below to change your default PDF viewer if you have Windows 8 or 10: 1. Find a PDF file and Right Click then go to Open With then "Choose Another App". 2. Navigate or scroll to the program you want to use to open your PDF file and then select this program. For this instance, choose Nitro Pro 10. 3. Check the box "Always use this app to open .pdf files' then click OK. If you are using Windows 7, refer to these steps instead: 1. Find a PDF file and Right Click then go to Open With then "Choose Default Program" or "Choose Program". 2. Navigate or scroll to the program you want to use to open your PDF file and then select this program. 3. Check the box for always to Always Use the Selected Program and select OK. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
dattaway@agiainc.com Posted February 28, 2020 Author Report Share Posted February 28, 2020 How can I find out what my serial number is? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 2, 2020 Official Nitronaut Report Share Posted March 2, 2020 Hello @dattaway@agiainc.com, Thank you for your response and patience. I have sent you a private message to provide your serial number. I hope this helps! Link to comment Share on other sites More sharing options...
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