felixcavaliere Posted February 29, 2020 Report Share Posted February 29, 2020 Purchased Nitro Pro 12 New Computer PC windows 10 Every time I install the trial period ends and they cant find my serial number. I would gladly update to the Nitro Pro 13 if that is avaiiable , because that's what seems to load everytime I try. Can you help? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 2, 2020 Official Nitronaut Report Share Posted March 2, 2020 Hello @felixcavaliere Thanks for reaching out to us. I can see that you upgraded to Nitro pro 13. Please let us know if you assistance with that. Cheers! Link to comment Share on other sites More sharing options...
felixcavaliere Posted March 2, 2020 Author Report Share Posted March 2, 2020 Leslie, Thanks for your help. I purchased the update to Pro 13 and the serial number does not work. Will not authorize my purchase What can I do? FC Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 3, 2020 Official Nitronaut Report Share Posted March 3, 2020 Hello @felixcavaliere Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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