Jump to content

Problem with authorization


Recommended Posts


Purchased Nitro Pro 12   New Computer PC windows 10  Every time I install the trial period ends and they cant find my serial number.

I would gladly update to the Nitro Pro 13 if that is avaiiable , because that's what seems to load everytime  I try.

Can you help?

Link to comment
Share on other sites


Leslie,  Thanks for your help.

  I purchased the update to Pro 13  and the serial number does not work.

Will not authorize my purchase

What can I do?


Link to comment
Share on other sites

  • Official Nitronaut

Hello @felixcavaliere

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.