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Andrew Townsend

Updating a document already signed

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Andrew Townsend

After my colleague signed a document online, I noticed an error.  I uploaded a new version of the document, no problem.  But then I tried to add him as  signer.  When I entered his details it keeps saying " There is already a signer with this email." This is true because the same signer had signed the incorrect version.  What I don't see is anyway to access previous signers to add a signature box and ask him to sign again.

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Leslie V.

Hello Andrew Townsend,

Thank you for reaching out to us through our Community Forums!

I can see that you already opened a support case for this. 

If you need immediate help in the future, you can log a ticket here.

Cheers!
 

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