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Error when saving to network drive


Ele-Admin
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I noticed that there was another post (https://community.gonitro.com/topic/2753-error-0x400d003b-could-not-be-saved-on-network-drive/?page=0#comment-4986) relating to this issue, but I'd like a little more info.  The user I'm working with is normally able to save documents to network drives and only occasionally gets a 0x400D003B error.  Is there anything we can do to resolve this issue, or will we just have to work around it and save locally whenever we get this error?

Thanks,

Ele-Admin

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  • Official Nitronaut
Allain Umailin

Hello @Ele-Admin,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of the Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Build of Nitro Pro your user is working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.7.411) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Ele-Admin,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with VIP Access, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 


However if you prefer working with an older version and as a courtesy, kindly update to Nitro Pro 10.5.9.14 using below direct installers: 

x64 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi 
x32 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After updating, see if the last build of Nitro Pro 10 helps. If not, the error message your user is receiving is actually a Windows error being passed through to Nitro.
It translates to:

*****
ERROR_UNEXP_NET_ERR
59 (0x3B)
An unexpected network error occurred.
*****

It is our guess that the network connection was lost whilst the file was in use and Windows is unable to reconnect the handle. If the user is unable to save the file as a new document, he/she should be able to open another (blank) document, and copy all the information across.

Thank you for choosing Nitro and I hope this helps!

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