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What's wrong with my license?


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  • Official Nitronaut

Hello @123456789,

Thank you for your message - I can help you out.

Can you please let me know what error message you're getting? A screenshot will be very helpful.

I look forward to hearing back from you.

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Hello Leslie,

Thank you! I'm using my Nitro Pro not very often. And yesterday, when I opened it, I noticed that it is in trial mode. It's weird since my licence is active and I didn't reinstall the software, etc. And I do not want to lose the number of activations I have. So I'm wondering why it is in trial mode and how can we fix it.

Thank you,


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  • Official Nitronaut

Hello @123456789

You have a Nitro Pro 12 key. 

Please uninstall Nitro Pro completely and then reinstall the latest build of Nitro Pro 12. You can get the correct version 12 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

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  • 1 month later...

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