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Nitro 401 error


Larryl_CEO
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  • Official Nitronaut
Allain Umailin

Hello @Larryl_CEO,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released a recent update that addresses this error message.

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Larryl_CEO,

Thank you for the private message.

We are pleased to inform you that we have released a recent update that addresses this error so please update using below direct installers:

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

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  • 3 weeks later...
deborah@ddfdesign

I have also been getting error message 401 when signing in - but then it seems to work. It is also odd though as I never used to be asked to sign in so often. I checked for updates and am told I am up to date.

When I checked for updates I was asked if I wanted to reinstall - would that be a good idea?

Thank you,

Deborah

 

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  • Official Nitronaut
Allain Umailin

Hello @deborah@ddfdesign,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, could you please provide the serial number of your Nitro Pro?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Linda Khorozian
On 3/25/2020 at 5:31 PM, AllainU said:

Hello @Larryl_CEO,

Thank you for the private message.

We are pleased to inform you that we have released a recent update that addresses this error so please update using below direct installers:

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

this link does not work!

 

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  • Official Nitronaut
Allain Umailin

Hello @Linda Khorozian,

Our sincere apologies for this inconvenience and our product team was able to fix it.

To get the latest installers, please use below direct links instead:

x32 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x64.msi

Should you have further questions, please do not hesitate to reach-out again.

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