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Larryl_CEO

Nitro 401 error

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Larryl_CEO

I am getting that every time I login...  My account is completely paid for...

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AllainU

Hello @Larryl_CEO,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released a recent update that addresses this error message.

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Larryl_CEO,

Thank you for the private message.

We are pleased to inform you that we have released a recent update that addresses this error so please update using below direct installers:

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

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