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activation error

Anthony Hill

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Anthony Hill

Hi - i purchased two licenses through indigo software. I'm having trouble activating it on another computer. 

i've purchased one license with VIP support directly through nitro. The other two i purchased through indigo because i got a great deal.

when i enter one of the serial numbers it says it isn't valid???



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Anthony Hill


i purchased one license directly from nitro with vip support. it was one year ago - vip i think just ran out.

i got a deal from indigo software and purcahased two more. however, now i'm trying to use it on a new machine and it is saying the serial number is not valid. what did i do wrong?

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  • Official Nitronaut
Allain Umailin

Hello @Anthony Hill,

Thank you for reaching out to us through our Community Forums!

The Indigo Software company is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server.

For more details about this and regarding your Nitro Pro 12, I decided to send you private message.

Thank you for choosing Nitro and I hope this helps!

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