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Issues with Nitro Pro 12 Activation


Carmen Y
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Hello, 

I deactivated my license from my other computers as I was hoping to put it on the one I am using at home during the pandemic. The Activation Assistant pops up with -23:Error - License number already used. 

I checked the online portal and it says that 0/2 activations are being used at the moment. 

My trial version ends in 11 days from April 2, 2020. Please help!

 

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Allain Umailin

Hello @Carmen Y,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Carmen Y,

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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