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Nitro deactivated - Won't accept serial


Scott Trewhella
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Scott Trewhella

Purchased Nitro 12 on 30/11/2018 and used without issue, had it running on 2 x pcs. It has deactivated itself on one. Went to activate without success using my serial number. Went to support website and hit deactivate and then put in the serial number on the page but it still won't reactivate. It says to contact support but apparently as I'm not a VIP, I need to use this forum. Please help!

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Allain Umailin

Hello @Scott Trewhella,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @Scott Trewhella,

Thank you for the private message.

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

 

With regard to the form field with tick / cross button, you may use CheckBox under Forms tab:

Checkbox.thumb.png.f2ee0f3de19433ef93baac9914e1330d.png

Thank you for choosing Nitro and I hope this helps!

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