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Adobe Reader losing fillable fields???


Rarnone
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Hello All,

am having issues with forms. I made a few fillable forms for my company and in Nitro pro (version 12.0.0.112) the forms look great and all the check boxes work properly. but now that we have been using them for a little while I am getting complaints about some check boxes disappear once the PDF is opened in Adobe, I tried to find a fix myself but cant seem to find anything. 

This is unacceptable...some of these fields are very important to the outcome of our equipment. 

please any help would be very much appreciated!! 

thank you!

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  • Official Nitronaut
Allain Umailin

Hello @Rarnone,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro. This matters because our business installers are different from the online ones.
-A sample file (with sensitive information extracted) so I can replicate it on my end. 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

Edited by AllainU
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  • 5 months later...
  • Official Nitronaut
Allain Umailin

Hello @Sharon Conway,

Thank you for reaching out to us through our Community Forums!

To further assist you, please update to Nitro Pro 12.16 using our direct installers below:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps.

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