CSI_Guy Posted May 4, 2020 Report Share Posted May 4, 2020 Hello, We are running versions of both Nitro 11 and Nitro 12, and we are going through a cyber security audit. I looked at our versions and compared to your "most recent" version, and it seems we have outdated versions of both products. Is there any way to apply an update to Nitro 12 (we are v188.8.131.527 and your website shows the most current version as 184.108.40.2064) without purchasing v13? I understand that Nitro 11 has since been discontinued, so I doubt there are any updates for that still available (even though they do exist), but again with v11, we are running v220.127.116.111 against a more recent version 18.104.22.1680. I have read an article that says we need to uninstall our current version and download the latest installer to update, not only is that extremely not user-friendly, I have had multiple problems with the whole deactivation/activation process, I have ALWAYS needed to file a help ticket to get my licenses able to be reapplied, and now that I am no longer VIP, I cannot even do that. I have to attempt to post a help question in the forum, only to be intercepted by Nitro Support in hopes that my insightful information into the pains of working with them never see the light of day. Is there any way to conduct internal work on my machines without having to involve someone from your sales team every time? Long story short, I AM NOT paying to upgrade to version 13, I want to UPDATE my current PAID-FOR versions of Nitro. At this point, if I spend any more money on a PDF program, it will not be spent on Nitro software. Link to comment Share on other sites More sharing options...
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