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Nitro Cloud - Request not sent Message


Brenda Frazier
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Brenda Frazier

We have a user who is not able to send a signature request on a document via Nitro Cloud.  After initiating the send request a banner briefly appears in the upper right corner for a few seconds stating:

Request not sent

This document may already be out for signing.

The user had previously sent a document for signing and then deleted it.  She added a new document to her dashboard and attempted a new send request and got the same area.  She does not have any other documents showing under My Documents or Archive.  Any ideas on how to resolve?  Thank you.

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