Justyna Ndulue Posted May 19, 2020 Report Share Posted May 19, 2020 Hi! I switched computers some weeks ago. I´ve downloaded nitro Pro and wanted to activate the account. I deactivated my active versions on https://licenses.gonitro.com/prd/portal I´m trying to activate my nitro Pro but when I introduce my serial number it shows: Serial number not available. How can I activate it now on the new computer? I don´t remember which version of nitro Pro I had on the old computer cause it´s not possible to switch it on anymore. Thanks for your support. Justyna Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2020 Official Nitronaut Report Share Posted May 19, 2020 Hello @Justyna Ndulue Thanks for reaching out to us! Please send me the serial number so that I can check. Link to comment Share on other sites More sharing options...
Justyna Ndulue Posted May 19, 2020 Author Report Share Posted May 19, 2020 7 hours ago, Leslie V. said: Hello @Justyna Ndulue Thanks for reaching out to us! Please send me the serial number so that I can check. I´ve just sent you a private message, Leslie. Thanks for your answer. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 22, 2020 Official Nitronaut Report Share Posted May 22, 2020 Hello Justyna, You have a Nitro Pro 9 serial number. Please get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Justyna Ndulue Posted May 24, 2020 Author Report Share Posted May 24, 2020 On 5/19/2020 at 3:38 PM, Leslie V. said: Hello @Justyna Ndulue Thanks for reaching out to us! Please send me the serial number so that I can check. Hello @Leslie V., thanks for you message. Unfortunately I haven´t heard from you since then. I´m using nitro very often and it´s really inconvinient not to be able to use it now. It throws me back in my projects. That is why it´s really important for me to hear from you soon. Link to comment Share on other sites More sharing options...
Justyna Ndulue Posted May 25, 2020 Author Report Share Posted May 25, 2020 On 5/22/2020 at 5:08 PM, Leslie V. said: Hello Justyna, You have a Nitro Pro 9 serial number. Please get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps. Let me know if you require anything else. Thank you so much @Leslie V.. Everything is working well now. Link to comment Share on other sites More sharing options...
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