Activation not possible

[Bundesverband Flächenheizung]

Hi there!

Due to the current situation i switched from working on a PC to laptop.
Even though it should be possible to have 2 versions of Nitro Pro 12 installed, it is not possible to activate the version on the laptop.

Meanwhile i deactivated the PC version, but now - when trying to activate the laptop version - an error 23 is reported. But when viewing the license status online it is shown, that there are none active.

So what can i do to activate, because tomorrow the testing time will be over, that i am forced to use again....

I reported this earlier on, but got no reply until now. But time flies and meanwhile it is quite urgent.

Thanks in advance,
Alexandra

[Leslie V]

Hello @Bundesverband Flächenheizung

Thank you for contacting us - I'm happy to assist you.

I released your key so you can reactivate. Can you please try again? 

After you activate that machine, please let me know so that I can check the serial again to look for any conflicts.

Cheers,

Leslie

[Bundesverband Flächenheizung]

Hi Leslie!

Thanks for releasing our key, i was finally able to activate Nitro :)

Right now it seems to work.

Regards,
Alexandra