Fred Wilhelm Posted September 21, 2016 Report Share Posted September 21, 2016 Hello, I own Nitro 10 and I also have a software assurance plan. Problem is your site does not see it so when i check for upgrade to new version 11 your site says i have to buy it. I thought with software assurance plan the upgrade was free so why does support and site not see it? I spelled out my question to support who simply pointed me to the upgrade page. I need help and I want answers on why I would have to pay for upgrade when I have assurance plan. Nitro sent me a message months ago saying to buy the plan so i could get the free upgrade. Now i am stuck with a single reply a day from Nitro Support. How do I get answers and help where the issue will be fixed and I get fast answers? Please let me know. Thanks in advance Fred Link to comment Share on other sites More sharing options...
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