Search Freezing on Nitro Pro 12.16.3.574

[Syed Sajjad Haider 0]

Hi,

 

I have nitro pro version 11.0.7.425, when i am using nitro for viewing pdf files it mostly get stuck, freeze and not respond , than i have to close it from task manager. Fix this issue asap as i am doing work from home.

[Leslie V. 0]

Hello @Syed Sajjad Haider

Unfortunately we no longer support Nitro Pro 11.
It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos

Alternatively, if you prefer to keep using Nitro Pro 11, I recommend that you download the latest version 11 installer from here: 

https://kb.gonitro.com/knowledgebase#/search/installers/000004464

Cheers!

[gulsah erinc 0]

Hello,

 

I do have the same problem. I have Nitro Pro 12.16.3.574 and it freezes when I try to search soething and I have to close it through task manager. I need this solved asap becuase it affects all my works. 

 

Thanks in advance. 

[gulsah erinc 0]

My Nitro Pro freezes when I try to search something in the PDF. I have already tried compatiblity mode with Windows 8, but it did not work. I tried with many pdfs from different sources and size. But it does it to all PDFs. I need this resolved asap, othervise it affects my work a lot. 

 

Thanks 

[Leslie V. 0]

On 5/30/2020 at 9:10 PM, gulsah erinc said:

My Nitro Pro freezes when I try to search something in the PDF. I have already tried compatiblity mode with Windows 8, but it did not work. I tried with many pdfs from different sources and size. But it does it to all PDFs. I need this resolved asap, othervise it affects my work a lot. 

 

Thanks 

Hello @gulsah erinc
So sorry to hear that!

Please send us a file to test so we can troubleshoot.

Have you tried reinstalling, or doing a cleanup?