Syed Sajjad Haider Posted April 23, 2020 Report Share Posted April 23, 2020 Hi, I have nitro pro version 11.0.7.425, when i am using nitro for viewing pdf files it mostly get stuck, freeze and not respond , than i have to close it from task manager. Fix this issue asap as i am doing work from home. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 23, 2020 Official Nitronaut Report Share Posted April 23, 2020 Hello @Syed Sajjad Haider Unfortunately we no longer support Nitro Pro 11. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos Alternatively, if you prefer to keep using Nitro Pro 11, I recommend that you download the latest version 11 installer from here: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 Cheers! Link to comment Share on other sites More sharing options...
gulsah erinc Posted May 30, 2020 Report Share Posted May 30, 2020 Hello, I do have the same problem. I have Nitro Pro 12.16.3.574 and it freezes when I try to search soething and I have to close it through task manager. I need this solved asap becuase it affects all my works. Thanks in advance. Link to comment Share on other sites More sharing options...
gulsah erinc Posted May 30, 2020 Report Share Posted May 30, 2020 My Nitro Pro freezes when I try to search something in the PDF. I have already tried compatiblity mode with Windows 8, but it did not work. I tried with many pdfs from different sources and size. But it does it to all PDFs. I need this resolved asap, othervise it affects my work a lot. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 1, 2020 Official Nitronaut Report Share Posted June 1, 2020 On 5/30/2020 at 9:10 PM, gulsah erinc said: My Nitro Pro freezes when I try to search something in the PDF. I have already tried compatiblity mode with Windows 8, but it did not work. I tried with many pdfs from different sources and size. But it does it to all PDFs. I need this resolved asap, othervise it affects my work a lot. Thanks Hello @gulsah erinc So sorry to hear that! Please send us a file to test so we can troubleshoot. Have you tried reinstalling, or doing a cleanup? Link to comment Share on other sites More sharing options...
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