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Release activation issue


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Dear Nitropdf staff,

   Due to my current old hardware failure, is it possible to switch my current license to my new laptop hardware? 

I am afraid I forget to deactivate my Nitropdf 12 through your software request. 

Please, let me know as soon as possible. 

Thank you.

Jack Kho

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  • Official Nitronaut

Hello @Jackk

Thank you for contacting us - I'm happy to assist you.

I released your key so you can reactivate. 

Please get the correct version 12installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 

I hope this helps!

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  • 1 month later...

Hi Mrs. Leslie,

           It did earlier. Thanks!

But, after my computer had another problems that need to be forced to reinstalled and forget again deactivate my license. I try it and did not work.

I hope you can again help me out. My IT told me to reinstall but, forget about the Nitropdf software. Sorry for the inconveniences.  


Kinds of Regards,


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