Jackk 0 Report post Posted June 4, 2020 Dear Nitropdf staff, Due to my current old hardware failure, is it possible to switch my current license to my new laptop hardware? I am afraid I forget to deactivate my Nitropdf 12 through your software request. Please, let me know as soon as possible. Thank you. Jack Kho Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 5, 2020 Hello @Jackk Thank you for contacting us - I'm happy to assist you. I released your key so you can reactivate. Please get the correct version 12installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Share this post Link to post Share on other sites
Jackk 0 Report post Posted July 13, 2020 Hi Mrs. Leslie, It did earlier. Thanks! But, after my computer had another problems that need to be forced to reinstalled and forget again deactivate my license. I try it and did not work. I hope you can again help me out. My IT told me to reinstall but, forget about the Nitropdf software. Sorry for the inconveniences. Kinds of Regards, Jack Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 13, 2020 Hello @Jackk You will find this page useful for managing your serial number: https://licenses.gonitro.com/prd/portal Let me know if you have other questions. Cheers! Share this post Link to post Share on other sites
