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Nitro 11 not activating

Troy Pearce

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Troy Pearce


I am not able to get my Nitro 11 pro activated.  I had it installed on my old pc and needed to upgrade to my current pc... I have uninstalled on the old pc and installed on the new machine.

I have two licenses to Nitro.... so it looks like I need a new license number to get it to activate.  I have deactivated on the new pc and the old which has the nitro uninstalled.

Also your website for submitting a support ticket via the activation portal is not going anywhere.... loops back to the beginning.

Please tell me how to activate this product 

Troy Pearce


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  • Official Nitronaut
Reymund Oyong

Hi @Troy Pearce,

Thank you for reaching out to us through our Community Forums!

Please send me your Nitro Pro serial number through private message so I could check on it.
To send a private message, simply mouse hover to my profile then click the 'Message' link. 

Kind regards, 

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