Kelly Coulombe Posted June 19, 2020 Report Share Posted June 19, 2020 In March of 2019 I bought a license including unlimited upgrades. I looked today and the current version is on 13 and I'm still on 12. I was never notified that a new version came out. What are my options? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 19, 2020 Official Nitronaut Report Share Posted June 19, 2020 Hello @Kelly Coulombe, Thanks for posting on our community forums! After checking your account records, I can see you purchased a Nitro Pro 12 with Product Updates (unlimited updates). I would like to share that Product Updates is way different with Product Upgrade (that is part of purchasing VIP Access). Updating is when a newer build is released of the same software version you are currently using. For example, if you had Nitro Pro 12, with build 12.0.0.112 installed, you can then update to 12.16.3.574 (the most recent release to date). Product Updates include items like bug fixes, enhancements, and security updates. This is why we recommend that you are always running the current build of the software. To find the latest the update for your particular version of Nitro Pro please visit this link: https://www.gonitro.com/nps/product-details/downloads With regards to Product Upgrade, it is when a newer version of Nitro Pro is purchased. An example would be upgrading from Nitro Pro 10 to Nitro Pro 11 (same with Nitro Pro 12 to Nitro Pro 13). This is the reason why you did not receive an email notification that Nitro Pro 13 has been released. Thank you and I hope this helps! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now