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Bought an annual license over a year ago - never received a notice to upgrade

Kelly Coulombe

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Kelly Coulombe

In March of 2019 I bought a license including unlimited upgrades.  I looked today and the current version is on 13 and I'm still on 12.  I was never notified that a new version came out.  What are my options?

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Allain Umailin

Hello @Kelly Coulombe,

Thanks for posting on our community forums!

After checking your account records, I can see you purchased a Nitro Pro 12 with Product Updates (unlimited updates).

I would like to share that Product Updates is way different with Product Upgrade (that is part of purchasing VIP Access). Updating is when a newer build is released of the same software version you are currently using. For example, if you had Nitro Pro 12, with build installed, you can then update to (the most recent release to date).

Product Updates include items like bug fixes, enhancements, and security updates. This is why we recommend that you are always running the current build of the software.  To find the latest the update for your particular version of Nitro Pro please visit this link:  https://www.gonitro.com/nps/product-details/downloads 

With regards to Product Upgrade, it is when a newer version of Nitro Pro is purchased. An example would be upgrading from Nitro Pro 10 to Nitro Pro 11 (same with Nitro Pro 12 to Nitro Pro 13).

This is the reason why you did not receive an email notification that Nitro Pro 13 has been released.

Thank you and I hope this helps!

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