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Error 401


Joe R

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When starting Nitro Pro, I get Error 401.  Clicking Ok clears the message and the software seems to work fine.  This message also pops up randomly (it seems) when Nitro Pro has been running for a time.  I tried to find a newer version to load but could not find one on the website.  I am currently running 13.8.2.140

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  • Official Nitronaut
Allain Umailin

Hello @Joe R,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released a recent update (Nitro Pro 13.13.2.242) that addresses the 'Error 401' issue so kindly update to the latest build by downloading our direct installers below:

x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790 

Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes 

Thank you for your patience and I hope this helps!

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