Almlk Posted February 1, 2017 Report Share Posted February 1, 2017 Hi, I own Nitro Pro 10 and the "Software Assurance" add on, I'm supposed to get the Nitro Pro 11 upgrade for free, so far I have failed to do so online, I have already submitted 3 tickets to support with no response, the Software assurance promises "first response within 2 hours" , it has been more than 36 now and also the "24/7 global support" that I wasn't able to find anywhere, I only found one number in California which always leads to either an automated message or voice mail no matter what you select, can anyone please help? I was happy with the purchase but after this experience I'm having 2nd thoughts. Link to comment Share on other sites More sharing options...
Guest Posted February 1, 2017 Report Share Posted February 1, 2017 Hello, Thanks for posting to our Community! After searching through our system, I was unable to locate any tickets from you, or associated with your account. Please submit a ticket from the following link: www.gonitro.com/support/ticket Make sure to use the same Email that you've submitted this post with, when you send us a support ticket. Cheers! Link to comment Share on other sites More sharing options...
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