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I own Nitro Pro 10 and the "Software Assurance" add on, I'm supposed to get the Nitro Pro 11 upgrade for free, so far I have failed to do so online, I have already submitted 3 tickets to support with no response, the Software assurance promises "first response within 2 hours" , it has been more than 36 now and also the "24/7 global support" that I wasn't able to find anywhere, I only found one number in California which always leads to either an automated message or voice mail no matter what you select, can anyone please help?

I was happy with the purchase but after this experience I'm having 2nd thoughts.


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Eli R.


Thanks for posting to our Community!


After searching through our system, I was unable to locate any tickets from you, or associated with your account.

Please submit a ticket from the following link:  www.gonitro.com/support/ticket

Make sure to use the same Email that you've submitted this post with, when you send us a support ticket.



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