Paul Spirritt Posted July 8, 2020 Report Share Posted July 8, 2020 G'day, whenever i try to 'manage my signatures' in QuickSign the program crashes Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 8, 2020 Official Nitronaut Report Share Posted July 8, 2020 Hi @Paul Spirritt, Thank you for reaching out to us through our Community Forums! I need to get additional information to better troubleshoot your concern. Could you please provide details to the following? 1. Version of your Nitro Pro. This can be located under Help tab > About Nitro Pro. 2. In the event of the application crash, does it generate a BugSplat report or the application turned into a not responding state? 3. Please take a screenshot when the Nitro Pro crashes. Lastly, have you tried repairing Nitro Pro and see it if makes a difference? The link below will guide you on how to repair Nitro Pro:https://kb.gonitro.com/knowledgebase#/search/repair/000004603 I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Paul Spirritt Posted July 9, 2020 Author Report Share Posted July 9, 2020 Hi Reymund. Version is 13.2.3.26 Tried repairing didn't work Have sent you an email with the attached screenshot Link to comment Share on other sites More sharing options...
Paul Spirritt Posted July 9, 2020 Author Report Share Posted July 9, 2020 file:///C:/Users/spirc/Desktop/Annotation 2020-07-09 104546.jpg Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 11, 2020 Official Nitronaut Report Share Posted July 11, 2020 (edited) Hello @Paul Spirritt, I recommend to perform a clean uninstall using our cleanup tool then install the latest build of Nitro Pro 13 which is 13.19. I have outlined the steps below for quick reference: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Note: AppData folder is hidden by default. You can access this by typing the above path and replacing the your_username to your user name. 2. Download Nitro cleanup tool from the link below:http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip Please note that this cleanup tool will remove all traces of Nitro Pro including your customize stamps. If you have customized stamps, please refer to the link below about how to transfer/backup stamps:https://kb.gonitro.com/knowledgebase/#/search/stamp/000004307 3. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. Please be aware that a command window will appear during the cleanup process. 4. After the cleanup, restart the computer. 5. Install Nitro Pro 13.19 by downloading a new installer from the link below. https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 6. After installation, confirm that it is on 13.19. This can be found under Help tab > About Nitro Pro. 7. Once the build is confirmed, please check and see if it needs activation. If needed, you can activate it by clicking the Activate button then enter your Nitro Pro 13 serial number. After completing the steps above. please observe if the issue persists. Kind regards, Edited July 11, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Paul Spirritt Posted July 12, 2020 Author Report Share Posted July 12, 2020 @Reymund G. awesome it worked....seems to be working fine now. Thanks very much for your help Link to comment Share on other sites More sharing options...
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