Migaki Yamada Posted July 8, 2020 Report Share Posted July 8, 2020 Hello, I replaced the computer and installed it again, but could not activate. It is displayed as already in use. Activation has already been canceled on old computers. (I don't have it anymore) Nitro Pro ver12. Thanks, MIgaki Yamada Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted July 8, 2020 Official Nitronaut Report Share Posted July 8, 2020 Hi @Migaki Yamada, Thank you for reaching out to us through our Community Forums! Please send your Nitro Pro 12 serial number through private message so I could take a look at its activation records. Simply mouse hover to my profile then click the 'Message' link. Kind regards, Link to comment Share on other sites More sharing options...
Ronald Cooper Posted July 8, 2020 Report Share Posted July 8, 2020 Hello, I am having the same issue. I de-activated Nitro Pro 12 on my old PC and then when I go to activation on my new PC which I used the same installation file, Nitro Pro 12, I see -23 Error - License number already used. I have also tried again through the activation portal and it shows 0 of 2 available. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted July 8, 2020 Official Nitronaut Report Share Posted July 8, 2020 Hi @Ronald Cooper, Thank you for reaching out to us through our Community Forums! An adjustment has been made on your Nitro Pro 12 serial number. Please try to activate again your Nitro Pro 12 installation by going to Help tab > About Nitro Pro > Activate. Kind regards, Link to comment Share on other sites More sharing options...
suman misra Posted July 9, 2020 Report Share Posted July 9, 2020 Hi I have recently changed hard disk of my laptop and wanted to reinstall the nitro Pro 12. I did not deactivate the copy previously. How do i reactivate my Nitro Pro 12 again? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted July 11, 2020 Official Nitronaut Report Share Posted July 11, 2020 Hi @suman misra, Thank you for reaching out to us through our Community Forums! Please send me your Nitro Pro 12 serial number through private message so I could check. To send a message, simply mouse hover to my profile then click the 'Message' link. Kind regards, Link to comment Share on other sites More sharing options...
Migaki Yamada Posted December 11, 2020 Author Report Share Posted December 11, 2020 Hello, We are using Nitro Pro ver12 on a PC managed by our department. It used to be activated, but one day it was suddenly deactivated. So we tried to reactivate, but it is displayed as already in use. Please take action so that we can reactivate. Thanks, Migaki YAMADA Link to comment Share on other sites More sharing options...
Migaki Yamada Posted December 17, 2020 Author Report Share Posted December 17, 2020 Hello, Please hurry to respond to the request I posted on "Friday at 11:46 AM". Migaki YAMADA Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted December 17, 2020 Official Nitronaut Report Share Posted December 17, 2020 Hi @Migaki Yamada, An adjustment has been made on one of your Nitro Pro 12 serial numbers. Please try to activate again and see if it will be successful. If you still cannot activate, please provide the serial number so we could check its activation records. Kind regards, Link to comment Share on other sites More sharing options...
Migaki Yamada Posted December 18, 2020 Author Report Share Posted December 18, 2020 Hi Reymund, I haven't given my serial number in this case. It's a different PC than the previous post and has a different serial number. Please tell me how to contact the serial number. Best Regards, Migaki YAMADA Link to comment Share on other sites More sharing options...
Migaki Yamada Posted December 18, 2020 Author Report Share Posted December 18, 2020 Hi Reymund, I could activate! Thank you. Best Regards, Migaki YAMADA Link to comment Share on other sites More sharing options...
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