Russ Hirsch Posted July 11, 2020 Report Share Posted July 11, 2020 I'm trying to put the program on a new computer. Says I have one activation left to use. However, when I try to deactivate or activate it says it doesn't recognize the license number. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 13, 2020 Official Nitronaut Report Share Posted July 13, 2020 (edited) Hi @Russ Hirsch, Thank you for reaching out to us through our Community Forums! When facing activation issue, especially with error message 'serial number does not exist' or 'invalid serial number', this simply means you are applying a serial number that does not fit the version of Nitro Pro. As an example, let's say your serial number is version 12 but you install Nitro Pro 13 on the computer. You will not be able to activate Nitro Pro 13 because your serial number is for version 12 only. To correct this, you will need to uninstall Nitro Pro 13 then install Nitro Pro 12 so you can activate it using the version 12 license. Basically, a Nitro Pro serial number will only work based on its version. Two things to check when facing this issue: 1. What is the version of Nitro Pro installed on the computer? This information can be located under Help tab > About Nitro Pro. 2. The version of serial number. Our Activation Portal will help you check the serial number and determine its version. Here's the link to your Activation Portal: https://licenses.gonitro.com/prd/portal Once you have these information, you will be able to resolve the activation issue. If you have a version 10 license, you will need to uninstall then install Nitro Pro 10 using one of the following installers: 32bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe 64bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe If you are not sure whether to download the 32bit or the 64bit, check the link below:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 Once Nitro Pro 10 is installed, activate it using your version 10 license. Kind regards, Edited July 13, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
TMighell Posted October 26, 2020 Report Share Posted October 26, 2020 I am trying to download Pro 10 on my new laptop & all the links take me to 12 & 13 only. The link on my invoice dont work - can someone help me please Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 26, 2020 Official Nitronaut Report Share Posted October 26, 2020 Hi @TMighell, Thank you for reaching out to us through our Community Forums! You can download the Nitro Pro 10 installer from the following location:https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Go to the Nitro Pro 10 section then download the installer that matches your Windows installation (32bit or 64bit) Kind regards, Link to comment Share on other sites More sharing options...
TMighell Posted October 26, 2020 Report Share Posted October 26, 2020 Thank you so much - its worked & I am up & running Link to comment Share on other sites More sharing options...
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