Yassin El Haddad 0 Report post Posted July 15, 2020 I am experiencing problems with two of my licenses on two different systems running Windows 10 (Update 2004 installed) Out of nowhere, Nitro won't open any PDF file and gives out strange Error Messages.https://www.imagebanana.com/s/1818/6BuG6jdn.html (Screenshot of the Error) Translation: "The document xxxxxx.pdf could not be opened. please contact Nitro-Support. Error Code: 0x00000000" The problem occurred suddenly and only affects users without admin rights. Even multiple reinstallations do not help. Does someone have the same problem and can help me with a solution? Quote Share this post Link to post Share on other sites
Aurèle 0 Report post Posted August 3, 2020 I got the same problem. I can't open any file any more after the latest update. Quote Share this post Link to post Share on other sites
Aurèle 0 Report post Posted August 13, 2020 Please fix this. I need nitro everyday. Otherwise please send me a download Link to an older Version of Nitro 13 (Maybe from January). That worked before. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted August 13, 2020 Hello @Aurèle and @Yassin El Haddad, Thanks for reaching out to us! Could you please try opening a simple or a blank PDF. Does it open as expected? Also try opening the 'Edit Text & Images' PDF from the Home screen. Does that open as expected? I would like to know if you are using iManage products, such as WorkSite 9 or Work10. Lastly, please try the following steps and let me know if that helps: 1. Repair Nitro via Start > System > Apps & features > Nitro > Repair 2. Reboot the computer and try opening your files. If that does not work, please try reverting back to Nitro Pro 13.16: Nitro Pro 13.16 32-bit Nitro Pro 13.16 64-bit Please let us know how that goes. Quote Share this post Link to post Share on other sites
Aurèle 0 Report post Posted August 14, 2020 Thanks for your reply! Blank PDFs dont work but I can create a blank PDF with Nitro and safe it, but cant open it again. I repaired it but no change at all. Dont know what you mean by opening edit text & images Nitro 13.16 64 works well without problems. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted August 18, 2020 Hello @Aurèle Thanks for letting us know. Our team will be investigating this issue. You can check for updates here: https://www.gonitro.com/nps/product-details/downloads Cheers! Quote Share this post Link to post Share on other sites
