Frustrated

[David Baker]

Why is it so hard to reach someone, for something that is likely super simple.

My serial number won't activate my nitor pro on new computer.  No one seems to respond to ticket submitterd  Please advise

[Allain Umailin]

Hello @David Baker,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

I have gone ahead to check our ticketing system and did not find a case submitted using your email address. Did you use a different email address to submit a case? Could you please provide it so I can check again?

In order to further assist you with this activation issue, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab and the serial number of your Nitro Pro you are having issue activating?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[David Baker]

AllainU - I have sent it to your message as per request.