JustME Posted February 13, 2017 Report Share Posted February 13, 2017 Hello and thanks for helping. I brought up Nitro Pro 11 (11.0.3.134) today and the toolbars looked, as I remember it, like they did when I first installed. The Quick Access toolbar was above not below the ribbon and none of my Favorite Tools - or any other tools for that matter - appeared on the ribbon. It's never happened before. I'll recreate what I had as best I can. I'm not worried about that. And I'll do a screenshot so if it happens again, I can quickly restore what I had. But I'd rather it not happen again. And I'd like to know what it did happen. Has anyone else had the problem and/or is it something I should report? Again, thanks for "listening". -JM. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 7, 2017 Official Nitronaut Report Share Posted March 7, 2017 Hi JM, Thanks for posting on our community forums! This is certainly not how it should behave. Were you logged as Administrator when you made the customization or was there a recent update? In order to figure out what's caused this, you may submit a support request here: www.gonitro.com/support/ticket One of our Technical Support Reps should be able to assist you. Link to comment Share on other sites More sharing options...
JustME Posted March 24, 2017 Author Report Share Posted March 24, 2017 Hi. Sorry for the delay but I kept waiting for it to happen again. It hasn't. I will submit to support if it does. Just FYI, I don't think there was a recent update and, yes, I was logged on as Administrator. But, like children and cars, when you go to have it checked, it goes away! Thanks @Kelvin V. -JM. Link to comment Share on other sites More sharing options...
JDcomp Posted April 14, 2017 Report Share Posted April 14, 2017 On 3/24/2017 at 8:14 AM, JustME said: Hi. Sorry for the delay but I kept waiting for it to happen again. It hasn't. I will submit to support if it does. Just FYI, I don't think there was a recent update ... I thought I would add to this. I have had this issue repeatedly now, every few days the save as command added to the bar, and all favorite tools vanish and have to be re-setup. This is in addition to fonts that randomly stop working. I will type in Arial for a few days, then all of a sudden it is typing empty boxes. Switch to another font and it's fine for another few days then it dies and I can switch back. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 22, 2017 Official Nitronaut Report Share Posted May 22, 2017 Hello JDcomp, Thank you for reaching out to us through our Community Forums! Please open a support ticket here so we can assist you directly. Cheers! Link to comment Share on other sites More sharing options...
gracet Posted September 12, 2017 Report Share Posted September 12, 2017 I too am hoping to resolve this. Quick access toolbar keeps reverting to default every couple of days - frustrating. I have logged a ticket and looking forward to sorting this out. Thanks. Link to comment Share on other sites More sharing options...
LivS Posted October 4, 2017 Report Share Posted October 4, 2017 Hi JustME and JDcomp. I have the same with my issues with my QAT and custom tools too. I logged a support ticket (93376) months ago, but Nitro closed it without resolving the problem. Our IT guys haven't had any luck coming up with a solution on our end either. My workaround was to set the QAT & custom tools how I wanted them, then I exported the applicable registry keys to my Desktop. Now every morning before opening Nitro, I manually run the two registry files saved on my Desktop. Not ideal - the product should just work! - but it's saved me hours of my life resetting each day. Hope this helps! Link to comment Share on other sites More sharing options...
gracet Posted October 4, 2017 Report Share Posted October 4, 2017 A pity this and almost puts me off using it even though it is my preferred product. I logged a ticket. Got some really complicated instructions. Went through them. The customisation stuck for a few days and then went again. I am not good playing with registry keys!! Link to comment Share on other sites More sharing options...
LivS Posted October 4, 2017 Report Share Posted October 4, 2017 gracet, I don't recommend playing with the registry unless you've created a backup to restore if required. I'm also not an IT expert - but this is what I did: Firstly - set your QAT and custom tools as you want them in Nitro then: 1. access the registry editor 2. go to HKEY_CURRENT_USER > SOFTWARE > Nitro > Pro 3. select the folder for the version you're running (i.e. 11.0) 4. go to SETTINGS 5. right-click on QAT folder and select EXPORT. 6. give the file a meaningful name (e.g. QAT Key) and save it to a convenient location (i.e. Desktop). 7. repeat steps 5 and 6 for the TOOLS folder. Like I said - it's a only a workaround, but it's much faster than manually resetting every single customisation each day! 2 Link to comment Share on other sites More sharing options...
Wayne Eelkema Posted October 18, 2017 Report Share Posted October 18, 2017 I too have this problem, with favorite tools disappearing after a few days. Opened a support ticket, but it has now been closed, as there has been no resolution. I have just quit setting up the tools. Interesting concept on the registry work around, not ideal, but ..... Link to comment Share on other sites More sharing options...
LivS Posted October 20, 2017 Report Share Posted October 20, 2017 I think I'm done persevering with Nitro. The product used to be great, but all these little issues keep adding up, and the lack of response from support is really the last straw. A PDF program that constantly freezes, has issues with standard fonts and resets custom settings to default without rhyme or reason just isn't worth the money. These are all problems being experienced by many different users, in different work environments, and probably, different countries. Therefore these issues are surely with the product, not the end user. It's really a shame that I'm now looking at a different PDF provider, because I used to tell anyone who would listen how great Nitro was. Now I tell them to avoid it like the plague. 1 Link to comment Share on other sites More sharing options...
Wayne Eelkema Posted October 27, 2017 Report Share Posted October 27, 2017 I have been running 11.0.6.326 now for a week, and the favorite tools are staying in place. Link to comment Share on other sites More sharing options...
gracet Posted October 27, 2017 Report Share Posted October 27, 2017 I wonder how I can update to 11.0.6.326 as I am currently on 10.0.5.271 and it tells me I don't have any updates!! Link to comment Share on other sites More sharing options...
LivS Posted October 30, 2017 Report Share Posted October 30, 2017 Go to the Product Updates page on the Nitro website. Link to comment Share on other sites More sharing options...
gracet Posted October 30, 2017 Report Share Posted October 30, 2017 Found it and upgraded on Saturday. Two days later, it is Monday and the customisation has stuck. Fingers crossed this will stay put now. Thank you Wayne for the tip. Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted October 30, 2017 Power User Report Share Posted October 30, 2017 On 10/27/2017 at 5:37 PM, gracet said: I wonder how I can update to 11.0.6.326 as I am currently on 10.0.5.271 and it tells me I don't have any updates!! 10 to 11 is a paid upgrade- anything within the same number is free (10.x to 10.y, 11.1 to 11.2), but 10.2 to 11.3 is considered an upgrade, and generally you need to pay for that (if you've got Software Assurance, the upgrade is free). If you're interested in upgrading, here's the page with more info: https://www.gonitro.com/pro/upgrade Link to comment Share on other sites More sharing options...
JLippey Posted February 15, 2018 Report Share Posted February 15, 2018 I'm on Nitro v11.0.7.411 Windows 10 v1709. Have the identical problem. Link to comment Share on other sites More sharing options...
LivS Posted February 15, 2018 Report Share Posted February 15, 2018 After escalating the issue and many, many emails, Nitro advised in December: "Unfortunately a fix for this issue has not been selected as part of our roadmap. Apologies for any inconvenience caused" and have now closed the ticket. :-| Link to comment Share on other sites More sharing options...
JLippey Posted February 16, 2018 Report Share Posted February 16, 2018 1 hour ago, LivS said: After escalating the issue and many, many emails, Nitro advised in December: "Unfortunately a fix for this issue has not been selected as part of our roadmap. Apologies for any inconvenience caused" and have now closed the ticket. :-| Bad news. It's a bug! But must work for some or there would be more complaints here. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted February 16, 2018 Power User Report Share Posted February 16, 2018 Hi @LivS, Please let my explain what I meant with my statement. I was referring to the Product roadmap for our next release of Nitro Pro. I'm sorry for confusion I caused here. Thanks, Link to comment Share on other sites More sharing options...
JLippey Posted February 16, 2018 Report Share Posted February 16, 2018 That doesn't help, Laura. How do we fix it? Link to comment Share on other sites More sharing options...
Rosalynne Arel Posted March 22, 2018 Report Share Posted March 22, 2018 I am having this issue on a daily basis. Is there a fix yet? I am not liking Nitro 11 at all... Link to comment Share on other sites More sharing options...
Dalefa Posted April 9, 2018 Report Share Posted April 9, 2018 same problem here, custom icons on the ribbon (save as) just don't stick, really aggravating!! Pro V11 Link to comment Share on other sites More sharing options...
IamEli Posted April 26, 2018 Report Share Posted April 26, 2018 I am ALSO having this issue, and have been for MONTHS. I opened a ticket just this week finally and the response I got was (long email short) "Since I don't have Software Assurance we aren't going to help you". Nitro PRO Team, what is the problem here and why has it not been fixed since LAST YEAR? My QAT resets itself every single day, without fail. Myself, along with most of the above users paid good money for this product would very much appreciate a response and a permanent fix to this issue. Please help! Link to comment Share on other sites More sharing options...
Hunter Posted July 19, 2018 Report Share Posted July 19, 2018 I'm on 12.0.0.112 and it still is not fixed. I don't understand what "not part of our roadmap" means. The quickaccess toolbar doesn't work and there's simply no plan to fix it, even in the brand new Nitro v12? Link to comment Share on other sites More sharing options...
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