Nitro 13 Pro Serial Number Not Recognised in Nitro 14 Pro upgrade page

[dvaughan75@gmail.com]

I'm entering my Nitro 13 Pro serial on the upgrade page here: https://www.gonitro.com/support/upgrade and it's not recognising my serial.

 

[Leslie V]

Hello,

Thank you for your message – I’m happy to assist you.

I made the necessary changes to allow the upgrade. Please try to upgrade to version 14 again, please proceed to the following web page,

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files.

Please let me know how that goes.

[Herbert De Bock]

I have the same issue with my Nitro Pro 13

[Micah B]

I am having the same problem with these serials:

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Edited May 19, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Deb Haas]

I am trying to upgrade from version 13 using the link in the email sent to me but it is not recognising my serial number.

[Jeffrey Atkin]

Same issue. Tried two browsers. NitroPDF Pro 13.3.0

 

Jeff

[Taro Chellaram]

I am having the same problem. can you help me please.

[Taro Chellaram]

I purchased Pro 13 a month ago and when upgrading to the new Pro 14 it gives the message below

 

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

 

[Dan Baldwin]

I am having the same issue 

 

I'm entering my Nitro 13 Pro serial on the upgrade page here: https://www.gonitro.com/support/upgrade and it's not recognizing my serial.

 

 

[Robert Jenkins]

My doing same thing can upgrade

[Sheldon Lerman]

I have the same problem. The solution posted by Leslie V (going to https://www.gonitro.com/pro/upgrade) doesn't work for me.

[William Ward]

I have this same issue.  Can you assist.

 

[Frederic Leeds]

I have a similar problem.  Where do I send my serial number for confirmation?

[Steve Albany]

Yeah it doesn't recognize my Nitro Pro 13.22 serial number either..

[Andrew Folmer]

I just went to the Nitro Pro 14 Upgrade that you recently posted and entered my  2013 Nitro Pro License key.  The key was not accepted.  Can you help me please?

 

Andrew Folmer

[Robert Herman]

I have the exact same issue.  Please add my serial number to the upgrade recognition.

[LN GONZALEZ]

I have the same problem. Solution?

[John Fatooh]

I have the same issue, and was sent here by a message on the upgrade page.

I received an email inviting me to "Simply upgrade today" but get the "unable to validate your serial number" message when I click on the link, then enter my Nitro 13 serial number.

[Michael Keller]

I have the same issue.  I'm entering my Nitro 13 Pro serial on the upgrade page here: https://www.gonitro.com/support/upgrade after receiving the email for upgrade and it's not recognizing my serial.  But when I check the activations page it shows it is recognized and has one activation.  What do i need to do to get this resolved.

[Jim Bass]

I have same issue. Please assist.

[Eugene Rayhart]

My SN isn't recognizes either.

 

[MJF]

21 hours ago, dvaughan75@gmail.com said:

I'm entering my Nitro 13 Pro serial on the upgrade page here: https://www.gonitro.com/support/upgrade and it's not recognising my serial.

 

I have the same problem! Help!!!

[Bjorn Kjerfve]

I tried again to upgrade from Nitro Pro 13 (License #***), which in turn was a paid-for upgrade from Nitro Pro 12 (License #***). However, in trying to update, I receive the following message:

"We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

Please help. 

Edited May 19, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Adrian Fairfield]

Upgrade option also not working for my serial numbers.

[Christian Utischill]

Ich habe dasselbe Problem

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Edited May 19, 2023 by Leslie V
Deleted Confidential Information (Serial Number)