Jump to content
  • 0
Elvieh

Expired Trial even though subscription fee paid

Question

Elvieh

My Nitro Pro 10 is showing as an Expired Trial even though my subscription fee was just paid on 2/24/2017.  I tried submitting an support ticket but the ticket isn't processing.  It just keeps cycling.  So frustrating.  Does anybody know how I can contact Nitro by phone.  Can't find their phone # anywhere.

Share this post


Link to post
Share on other sites

Recommended Posts

  • 0
holdemhook

Well, I guess I'm in the same boat as the rest of you. Money gone, ticket sent, no resolution, no emails. I wait and see if i get blamed for not receiving some email.

Share this post


Link to post
Share on other sites
  • 0
ptaggert
On ‎6‎/‎8‎/‎2017 at 6:44 AM, Kelvin V. said:

Hi @ptaggert,

Thanks for posting on our community forums!

I took over and answered your ticket. Kindly check your inbox and follow the steps provided. 

I'll wait for your response via our ticketing system.

Cheers!

 

Share this post


Link to post
Share on other sites
  • 0
ptaggert

I am having the same problem again went to use Nitro pro 10 and it wants me to activate or upgrade, this problem was fixed on the 9th and I was able to activate . Today went to use it and its not activated again. Please repair again.

Share this post


Link to post
Share on other sites
  • 0
Kelvin V.

Hi @ptaggert and @holdemhook,

I see you've each submitted a ticket regarding this. Kindly view my colleagues' responses and let us know how it goes. 

Thank you for your patience.

Share this post


Link to post
Share on other sites
  • 0
TSmith510

I am having the same issue and I have submitted a help ticket.  I checked my Spam (although Nitro Pro is whitelisted).  What are the next steps, I can't access my serial number and I have my receipt for my upgrade.  Also, I have noticed that the features of 11 vary greatly from the ease of use of 10.  Need help asap.

Share this post


Link to post
Share on other sites
  • 0
mgroessl

I was helpless for only about two days. What I am doing now is using 11 for everything except printing. I still have 10 set up as the printer, and I have not had any issues. 

Share this post


Link to post
Share on other sites
  • 0
Kelvin V.

Hi @TSmith510,

Thanks for posting on our community forums!

I took over your support ticket you recently submitted. Please respond with your receipt attached so I can provide you your serial number and steps on how to activate.

Hi @mgroessl,

It's me again! We just recently released a patch for version 11. I highly recommend updating your copy to 11.0.5.271. You can get the update here:

https://www.gonitro.com/product/downloads

Cheers!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.