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Activation Error -23 - not fixable by activation portal


Dale Tuggy
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Hi folks,

Recently bought Nitro Pro 12. Activated on one computer, tried to activate on a second, but it didn't work, with the above error. So I looked around here, found the "activation portal" and using that I  deactivated all (one of) my installs, then tried to activate again, using that serial number. Nope! Error -23, "License Number already used" - although, it is *not* used - it has showed 0 activations for several days now. Please help. I'm back stuck in Trial Mode. Thanks, Dale

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Allain Umailin

Hello @Dale109,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 3 weeks later...
On ‎10‎/‎23‎/‎2018 at 1:11 PM, Dale109 said:

Hi folks,

Recently bought Nitro Pro 12. Activated on one computer, tried to activate on a second, but it didn't work, with the above error. So I looked around here, found the "activation portal" and using that I  deactivated all (one of) my installs, then tried to activate again, using that serial number. Nope! Error -23, "License Number already used" - although, it is *not* used - it has showed 0 activations for several days now. Please help. I'm back stuck in Trial Mode. Thanks, Dale

I have the exact same problem. Would appreciate any help. 

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Allain Umailin

Hello @Mojtaba,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Mojtaba,

Thanks for providing the serial number.

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Allain Umailin

Hello @Marc H,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your Nitro Pro 9 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 2 weeks later...

Activation Error -  

I had a Nitro 10 license on a computer where the motherboard failed.  This Nitro 10 licensed was upgraded, 9, 8, etc.

l only know the license number for v8. When I enter this on a new computer - get message - Please enter a valid serial number.

how do I find out what the license number was for v10 that I purchased.

Thanks, Mel

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Allain Umailin

Hello @Mel,

Thank you for reaching out to us through our Community Forums!

I just sent you a private message to address your concern.

Cheers!

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  • 3 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Vincent D,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Having exactly the same issue. 
Activating in Nitro Pro 12 shows Error 23, I have deactivated the previous installations and https://licenses.gonitro.com/prd/portal shows Number of Activations = 0 but I still can't activate.

If all of these people are having the same issues, obviously there is a problem with your automatic activation/deactivation!

Edited by Hans Krug
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Hi Team,

Recently bought Nitro Pro 12 for 15 users, successfully activated on 13 systems.

Getting error 23 on specific 2 systems, would be great if you can help me on this.

Dhiraj

 

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Allain Umailin

Hello @Hans Krug,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your license so please try activating now.

Thanks for choosing Nitro Pro and I hope this helps!

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Allain Umailin

Hello @Dhiraj,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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48 minutes ago, AllainU said:

Hello @Dhiraj,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

hi Allian,

I was able to activate only 1 system, 1 system is still giving the same error.

Dhiraj

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Allain Umailin

Hello @Dhiraj,

Thanks for your response and I am glad you were able to activate.

For me to assist you with your second activation, please send me a private message and provide your Nitro Pro serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Hi Allain,

same issue with activation for me. Number of activations is 0, but still get the error 23 on activation.

From reading above once - will send you PM with serial.

Regards

Andre

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Hey there @AllainU! We have a user experiencing this same issue, however on Nitro Pro 11 - would this magic adjustment you do resolve this for us as well? User just got a new machine, and the deactivation link doesn't seem to be helping up. 

Thank you!

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Allain Umailin

Hello @Andre I.,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on the serial number you provided via private message so please try activating now.

Thanks for choosing Nitro Pro and I hope this helps!

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Allain Umailin

Hello @AStockwell,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @AStockwell,

Thanks for your private message and for providing your Nitro Pro serial number.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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5 hours ago, AllainU said:

Hello @Andre I.,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on the serial number you provided via private message so please try activating now.

Thanks for choosing Nitro Pro and I hope this helps!

Thanks @AllainU , worked for me!

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