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Dale109

Activation Error -23 - not fixable by activation portal

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Dale109

Hi folks,

Recently bought Nitro Pro 12. Activated on one computer, tried to activate on a second, but it didn't work, with the above error. So I looked around here, found the "activation portal" and using that I  deactivated all (one of) my installs, then tried to activate again, using that serial number. Nope! Error -23, "License Number already used" - although, it is *not* used - it has showed 0 activations for several days now. Please help. I'm back stuck in Trial Mode. Thanks, Dale

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AllainU

Hello @Dale109,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Dale109

Thank you. Whatever you did worked for me. Have a great day!

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Mojtaba
On ‎10‎/‎23‎/‎2018 at 1:11 PM, Dale109 said:

Hi folks,

Recently bought Nitro Pro 12. Activated on one computer, tried to activate on a second, but it didn't work, with the above error. So I looked around here, found the "activation portal" and using that I  deactivated all (one of) my installs, then tried to activate again, using that serial number. Nope! Error -23, "License Number already used" - although, it is *not* used - it has showed 0 activations for several days now. Please help. I'm back stuck in Trial Mode. Thanks, Dale

I have the exact same problem. Would appreciate any help. 

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AllainU

Hello @Mojtaba,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Mojtaba,

Thanks for providing the serial number.

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Marc H

Hello, 

I have the exakt same problem as Dale109 and Mojtaba and would appreciate help with a solve for this. 

Best,
Marc

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AllainU

Hello @Marc H,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your Nitro Pro 9 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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