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Activation Error -23 - not fixable by activation portal


Dale Tuggy
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  • Official Nitronaut
Allain Umailin

Hello @Nereus,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Nitro Pro 11 went into trial mode on my laptop after I installed a Windows update. I get Error 23 when I try to reactivate with the license number I purchased in March 2018. Using the license portal to deactivate does not fix the problem, as was the case with the users above. I would appreciate any help in resolving this matter.
Thanks.
R.A.

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  • Official Nitronaut
Allain Umailin

Hello @R.A.,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 2 months later...

My Nitro Pro 12.0.0.12 switched again to trial mode again (first time on Dec. 16, 2018, see post), and Error 23 prevents me again from reactivating with the license number I purchased in October 2018. I deactivated and tried to reactivate, but unsuccessfully, as before. Thanks for help in resolving this issue. Also, can I prevent that in the future? Thanks.
Vincent

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  • Official Nitronaut
Allain Umailin

Hello @Vincent D,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Unfortunately, it could happen again the future so please submit another post if it reoccurs.

Thanks for choosing Nitro Pro and I hope this helps!

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Allain Umailin

Hello @AStockwell,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, I made another adjustment on the same serial number you sent me last 22nd of December, 2018.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 3 weeks later...

My Nitro Pro 12.0.0.12 switched again to trial mode again (first time on Dec. 16, 2018, second time on March 13, 2019, see post), and Error 23 prevents me again from reactivating with the license number I purchased in October 2018. I deactivated and tried to reactivate, but unsuccessfully, as before. Thanks...

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  • Official Nitronaut
Allain Umailin

Hello @Vincent D,

Thank you for reaching out to us through our Community Forums!

Did you machine just installed major Windows updates? If yes, kindly note that upon upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 2 months later...

After I installed a Windows update, my Nitro Pro 11 installation went into Trial Mode, and I cannot use it or reset it with the activation portal. This is the second time this issue has occurred -- see my post from December 31, 2018. I would appreciate assistance resolving this matter.

Best,

R.A.

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  • Official Nitronaut
Allain Umailin

Hello @R.A.,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Jens Balser

As with the last major Microsoft update, I have the problem again after the update to activate the software "23 error license number is already in use.

I couldn't solve the problem through the activation portal.

Thank you for your support

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Jens Balser,

Thanks for posting on our Community Forums!

My apologies for the inconvenience! When you get the chance, please try to reactivate using the same serial number and let me know how it goes.

Thanks!

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Jens Balser
11 hours ago, Kelvin V. said:

Hi @Jens Balser,

Thanks for posting on our Community Forums!

My apologies for the inconvenience! When you get the chance, please try to reactivate using the same serial number and let me know how it goes.

Thanks!

Thank you for the fast support - activation work

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Kelvin B. Villarin

Hi @AmnesiaV,

Thanks for posting on our Community Forums!

Kindly direct message me the serial number you are trying to use.

Cheers!

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