bstau Posted October 14, 2019 Report Share Posted October 14, 2019 Hi there, My office recently got a new printer (Kyocera) and the version (12.16.X.XXX) I was using was crashing. I found the thread (linked below) and followed the steps and now I'm getting an error -23. I then continued to deactivate ALL activated accounts under the serial number. https://community.gonitro.com/topic/6189-nitro-crashes-when-attempting-to-print-to-taskalfa-5551ci/ I have: - Uninstalled Nitro (restarted computer after) - Installed the installation file provided in the link above - Deactivated licences - Tried to activate on version Nitro Pro 12.14.0.558 I need this amended ASAP as I need Nitro for important work. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 14, 2019 Official Nitronaut Report Share Posted October 14, 2019 Hello @bstau, Thanks for reaching out! Please send me your serial number via direct message so I can check. Thanks! Link to comment Share on other sites More sharing options...
Tammy_H Posted October 14, 2019 Report Share Posted October 14, 2019 @Leslie V. I posted a similar problem in another thread over a week ago and messaged you the info as requested and have not heard back. Again, I use this for business and the free trial I redownloaded is about to run out. 1 Link to comment Share on other sites More sharing options...
bstau Posted October 15, 2019 Author Report Share Posted October 15, 2019 On 10/15/2019 at 12:45 AM, Leslie V. said: Hello @bstau, Thanks for reaching out! Please send me your serial number via direct message so I can check. Thanks! Thank you Leslie, I have send you a direct message. Link to comment Share on other sites More sharing options...
bstau Posted October 21, 2019 Author Report Share Posted October 21, 2019 On 10/15/2019 at 2:10 AM, Tammy_H said: @Leslie V. I posted a similar problem in another thread over a week ago and messaged you the info as requested and have not heard back. Again, I use this for business and the free trial I redownloaded is about to run out. I am still waiting on a response. I need this to be fixed ASAP for my office, otherwise I will need to look into another product. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 24, 2019 Official Nitronaut Report Share Posted October 24, 2019 Hello @bstau I responded to your direct message. Please try reactivating. Cheers! Link to comment Share on other sites More sharing options...
Jasper Posted October 25, 2019 Report Share Posted October 25, 2019 I have the same problem. I have version 12.0.0.112 with 2 licenses both deactivated. Now I cant reactivate them. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 28, 2019 Official Nitronaut Report Share Posted October 28, 2019 Hello @Jasper, I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Jasper Posted October 28, 2019 Report Share Posted October 28, 2019 That took care of the problem. Thanks! Link to comment Share on other sites More sharing options...
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