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Greetings @Ed Creagh Thank you for reaching out through our Community Forums! In checking your purchase record, I see that you have a version 14 serial number. It seems that the end code you have is incorrect, instead of 4000, can you replace it with 4436? Your version 14 serial number ends in 4436. Kind regards,

Greetings @Randi L. Cooper Thank you for reaching out through our Community Forums! Could you please check if you can see the text in the Print Preview section (File > Print)? If the text you entered is not visible in the Print Preview, please make sure the Print Markup option is enabled in the Settings section (please refer to the screenshot below): Kind regards,

Greetings @Adrian Cluff Thank you for reaching out through our Community Forums! It seems that your scan issues are with the Nitro PDF Pro for Windows, not Mac, and the support ticket you had for this issue is already closed. You can try completely removing Nitro PDF Pro using our cleanup tool and then reinstalling it. This tool will remove all traces of Nitro PDF Pro on the Windows machine, and the process differs from Windows uninstall. If you are interested in performing the cleanup, please visit Using the Clean Up Tool to Remove Nitro Pro Please note that the cleanup tool is only for the Windows OS. Kind regards,

Greetings @Harold Mancusi-Ungaro Thank you for reaching out through our Community Forums! I have a Brother DCP-T710W and the scan works fine in Nitro PDF Pro for Mac. I've recorded the steps as a reference (see the link below): https://app.screencast.com/TRXKoSVCugfFi The test was also done in the 13.3.1 build, which is the latest build for this version, on a MacOS Ventura 1.3.2.1. Please disregard the check for updates where it tells that 13.2 is the latest build. You may want to try completely removing and reinstalling the Nitro PDF Pro application to see if this fixes the issue. Kind regards,

@Reymund Oyong Thank you for the detailed information. Is there an installation switch that can be used to deploy it with a specified language?

Hello @Michel Bevan, Thank you for reaching out to us through our Community Forums! Please provide a screenshot of the error message so we can further investigate. Thanks!

i am trying to install a Nitro Pro 14 on a new laptop (Nitro Pro 14 is also new) and i downloaded the NitroPro file from the link that was send in me email, when i run the installer i keep getting the error something is blocking the installation, i turned off the firewall and still get the same error any suggestion please

Greetings @yohanes wifgas Thank you for reaching out through our Community Forums! In checking the provided order reference number, I see version 13 licenses. Could you please describe the error message you receive when activating the software? Please also provide the version and build of your Nitro PDF Pro. The details are in the application under the Help tab > About Nitro PDF Pro (example: Nitro Pro 13.x.x.x) Kind regards,

Greetings @David Hack Thank you for reaching out through our Community Forums! Could you please describe the steps you are taking to convert the Excel file to PDF in Nitro PDF Pro? Are you opening the Excel file in Microsoft Excel and then printing it to PDF using the Nitro PDF Creator? Or are you selecting PDF > From File under the Home tab in Nitro PDF Pro and adding the Excel file you want to convert to PDF? Kind regards,

Greetings @Robert Gottesman Currently, the Nitro PDF Pro for Windows application has no auto-update or release notification option. We recommend saving and visiting our Release Notes page to review the latest version/build. We appreciate your patience in this matter. Kind regards,

Greetings, Thank you for reaching out through our Community Forums! We apologize for the inconvenience this issue has caused. While our team is investigating this issue, the workaround we recommend is to print the email in Outlook using the Nitro PDF Creator or Microsoft Print to PDF printer to create a PDF. If needed, here are the steps: 1. In Outlook, select the email by clicking on it. 2. Go to File and select Print. 3. select Nitro PDF Creator or Microsoft Print to PDF in the Printer selection. 4. Select Memo Style under Settings. 5. Click Print. This will prompt you to save the file in PDF format. Once the fix is available, it will be posted on our Release Notes page located here https://www.gonitro.com/product-details/release-notes Kind regards,

Dear Nitro, I have purchased Nitro Pro 14 and received my serial number (2346**********0877), but when I use it to activate Nitro Pro I get a message: "Nitro PDF Pro was unable to activate as the time or date of your machine is incorrect. Please verify your date and time settings and try again." The thing is my date and time ARE correct for my time zone! Can you please advise how I can activate. Peter

Thank you. I checked and we had a wrogn version installed.

Hi @Della Dellinger Thank you for reaching out to us through our Community Forums. The support ticket case is still open, and the support specialist is working on it. I would recommend communicating through the support ticket for faster response. Thank you.

Thank you, managed to activate the license.

Hi @CALVIN HUGHES Thank you for reaching out to us through our Community Forums. I understand that you are experiencing crashes using Nitro PDF Pro 14. Please be informed that we don't have a phone number, and we are not able to call you at the moment. I would love to know more about the issue. I have several questions for you: - What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab - Does it happen when you are working on specific files? - Are you getting any error messages when the program crashes? Thank you.

I have attempted to insert text onto an existing PDF. The signatures that I paste are there, but the text isn't. I'm using Nitro Pro 13.38.

Thank you!

I also am having an issue using Nitro Pro. I purchase the product about 2 years ago. Every time I try to use it I recieve an error message saying 'expired trial'. When I try to reactivate the product with the product code ending in 4000 I receive an error message 'code not valid'. email address ec*****@sbcglobal.net. It is impossible to get any help from Nitro!!!!!!!!!!!

Greetings @richsh Thank you for reaching out through our Community Forums! Upon checking, one of the digits on the provided serial number appears incorrect. I have sent you a direct message with the details of your correct serial number. You can also upgrade your license to version 14 with a discounted price through our Upgrade portal located here – https://www.gonitro.com/support/upgrade Kind regards,

Greetings @Hector Alarcon The provided serial number is a version 13 license. Please install Nitro PDF Pro 13 so you can successfully activate using this serial number. You can download the installer from the following location: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro PDF Pro 13' link. Kind regards,

Greetings @Stefan Van den Bossche Thank you for reaching out through our Community Forums! Upon checking, it seems that the last three digits of your serial number were replaced by 000, it should be 998 to become a valid version 13 license. Once corrected, you should be able to activate a Nitro PDF Pro 13 installation. Kind regards,

Greetings @Zachary Scott The details of the license we found under your email address *************scott@gmail.com have been sent here via direct message. Please check on it including the steps on how to activate using your serial number. Kind regards,

Greetings @Kathren Rosales Thank you for reaching out through our Community Forums! The installer for Nitro PDF Pro 13 can be located on the download page below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro PDF Pro 13' link. Once installed, you should be able to activate it using your version 13 license. Kind regards,

Greetings @Calvin Doyle, Your license file appears to be for version 13 Enterprise. Please ensure that you have Nitro PDF Pro 13 Enterprise installed so you can activate it by loading the license file. I have sent you a direct message on where to download the version 13 Enterprise installer. Kind regards,