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  • Steven Welch

    Use of Nitro 14 License on Two Devices

    I have an unexpired term 1 year license for Nitro 14 (that includes Nitro Sign), which I have been using on my regular laptop.  I have a second laptop that I use in certain circumstances and would like to use Nitro on both.  Do I need to purchase a 2nd license?  If so, can I convert the existing license without losing whatever time I have remaining on it?

  • My computer upgraded from W10 to W11 and uninstalled my nitro pdf software. I still had my old installer, but it won't activate. Nitro PDF V12 my understanding is that it was a lifetime key?

  • What an incredibly complex help system you have.  Your product is good but trying to find a way to get help is challenging.  I switched my primary work computer to a new computer and want to re-install my version of Nitro on it.  I originally purchased the Nitro Productivity Suite in Feb of 2020. I have the serial number that came with that purchase. Nothing on the invoice or email tells me what version that was.  I went to download the software for the new computer and the product I purchased in 2020 is no longer available. I tried to download the current version (version 14) and when I enter the serial number to activate it it says the serial number doesn

  • Mirco Saggiorato

    Nitro PDF Pro update v13 to v14

    Hello everyone I have a license key here as soon as I complete the upgrade https://www.gonitro.com/de/support/upgrade If I want to do this, I get the message that the key could not be checked. We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. But the key is 100% correct. How should I proceed so that I can update the key to v14?   Big Thanks 

  • James Haver

    Slow to open/save docs

    Since yesterday Apr 29th…my Nitro Pro 13.50.4.1013 has been extremely slow to open/save/convert docs. is there an update I am in need of?

  • Pei Ling Lee

    Unable to activate the license key

    Dear IT support, Seek assistance with reactivating my copy of Nitro Pro Version 12 using the current license key. Upon attempting to reactivate, I encountered an error message, the details of which are as follows: "The serial number entered does not exist." Your prompt attention to this matter would be greatly appreciated. Please let me know if any additional information is required from my end to resolve this issue. Thank you for your assistance.

  • Hello I would like to upgrade my NitroPDF v12 serial numbers 234600 234601 to the last version but your portal https://www.gonitro.com/support/upgrade gives me for the serials "We were unable to validate your serial number. " Please help.   Maxim

  • Hello, I am unable to activate my Nitro Pro 14 license. The license is freshly purchased with 0 prior activations. I get error -20 "Invalid license number" when I either paste the code from the order confirmation page, or type it manually. I am unable to submit a support ticket as it just forces me into a loop of identifying myself->my issue->back to start. Please assist ASAP. Thank you, Jonathan

  • Sto reinstallando Nitro ma mi esce l'errore 2502 e 2503 durante la fase i installazione.  Mi potreste aiutare. Grazie  (vi prego di rispondermi, qualche giorno avevo fatto una richiesta di aiuto ma nessuno mi ha dato ascolto).  

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